I am a confident and innovative product leader using agile to anchor digital transformation and service design to improve customer experience through employee engagement.
As a leader in the design community, I evangelize ethical practices in user experience design. The cybernetic world we envisioned in the early days of the web has devolved into a nudging, divisive corporate panopticon. I am working to return cyberspace to its idealistic roots.
I am a Director Consulting Expert in Human-Centered Design at , a global insights-driven and outcomes-based consultancy. We help our clients create engaging experiences that address critical business needs.
With Noosphere, I am exploring how advanced cryptography can address the urgent issue of disinformation in social media.
I teach at my alma mater, Carnegie Mellon University, as an Adjunct Instructor of Human-Computer Interaction in the School of Computer Science. I am also affiliated with the Center for Informed Democracy and Social - cybersecurity (IDeaS).